All ideas

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.

It would be great if we could add National Holiday closures as part of our company business hours.

Views in Front are powerful, but currently the display logic assumes a conversation belongs in only one view at a time. The configuration sits at the Shared Inbox level, rather than being customisable per view. We would like the ability to configu...

Make it easy for teammates to find macros via a shortcut and potentially the / command

We have several staff who work Excel reports received via email and those reports are saved afterwards. It would save our team time if they had the ability to right click on attachments and save them as the document type they need, to the location...

Send and receive messages to/from Microsoft Teams directly inside Front.