All ideas

Problem Rules are shown as a flat list. Once a team has dozens or hundreds of them, there is no way to see what order they run in, which rules depend on each other, or where two rules overlap. Admins have to open rules one at a time and keep their...

Feedback from Front Eng confirmed that only way to Block teammates and free up licenses are either by SCIM or one by one directly in Console. Would appreciate or both of the following Adding an attribute for is_blocked to the Teammates API endpo...

Problem Automated messages sent by rules and message templates don’t show a “Seen” status or timestamp, unlike manually sent emails where this tracking is available. Request Display a “Seen” status and timestamp in the conversation for messages se...

App requests can be rate-limited and, if they are, they are never retried automatically. Rate-limit errors are inherently retry-able, so Front should be able to retry them safely, which should drive up workflow success rates.

Problem Front blocks XLS and XLSX file attachments on Twilio WhatsApp channels even though Twilio's WhatsApp API natively supports these file types. Users must convert spreadsheets to PDF or switch to email to share Excel files with contacts. Requ...

Problem When offboarding a colleague, admins must remove them from each teammate group individually. Each removal redirects back to the group list, making the process repetitive for teammates who belong to many groups. Request Add a bulk action in...

Problem Front does not provide a pre-send warning or block when outbound emails contain personally identifiable information or sensitive attachments. Google's DLP service includes a "Warn Users" action that prompts senders before delivery, but thi...

Problem Front's email read tracking doesn't show which individual recipients of a multi-recipient Office 365 email have opened the message or at what time. Request Display a per-recipient read status with timestamps for emails sent via Office 365,...

Currently, the "Allow conversations to be moved to all inboxes" setting controls both: Manual moves performed by users Automated moves performed by Rules This creates an unnecessary trade-off. Use case: Many organisations use separate Worksp...

Problem Helpjuice knowledge bases can only be connected to Front AI by scraping them as a public website — there is no native integration. Request Add a native Helpjuice connector as an AI knowledge source, comparable to the existing native integr...