All ideas

Problem Notifying an entire teammate group in a comment requires @mentioning each member individually, which is tedious and error-prone. Request Allow @mentioning a teammate group in a comment to notify all members at once.

Problem Internal comments on a snoozed conversation cancel the snooze, forcing teammates to re-snooze repeatedly even though no external message arrived. Request Keep conversations snoozed when only internal comments are added, and only break snoo...

Problem Front does not support email importance flags, so priority markings set in Outlook or other clients are not visible. Request Display and allow setting high/low importance flags on inbound and outbound messages, matching Outlook's behavior.

Problem Creating similar rules across workspaces requires rebuilding each one from scratch, which is time-consuming and error-prone. Request Allow duplicating rules within a workspace and copying them to other workspaces.

Problem Teams are using Microsoft Teams for communication, but conversations with them can't be handled directly in Front without switching between apps. Request Send and receive Microsoft Teams messages directly within Front conversations.

Problem Message templates only save body content, so users must manually add recurring recipients (To, CC, BCC) each time. Request Allow message templates to include pre-filled To, CC, and BCC recipient fields.

Problem Calendar invites cannot be forwarded to other participants, and forwarded invites from external clients cannot be accepted in Front. Request Support forwarding calendar invites to additional attendees and accepting forwarded invites receiv...

Problem Business hours configuration does not support holiday exceptions, so SLA timers and rules treat holidays as working hours. Request Allow adding national holiday closures and custom non-working days to business hours settings.

Problem The vacation responder sends the same auto-reply to both internal teammates and external contacts, but organizations need different messaging for each audience. Request Allow configuring separate vacation responder messages for internal an...

Problem Viewing email attachments requires downloading each file, which is slow and clutters local storage. Request Allow previewing attachments (images, PDFs, documents) inline without downloading them.