All ideas

Refresh the Smart QA setup flow to improve usability

It's important to have the ability to initiate conversations with all shared slack channels

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...

I'd love to be able to see Talk Time, Hold TIme, etc with our Dialpad integration, direclty in the analytics section of Front!

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.

At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...

Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...