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New metric: first reply handle time

In Analytics, measure handle time for first reply only
10 months ago in Analytics - Times 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
4 months ago in Analytics - Conversation origin and journey 0 Backlog

Add internal discussions to Analytics

No description provided
almost 3 years ago in Metrics by type 0 Backlog

Customer reply time in Analytics

Measure reply time from your customers to your messages.
almost 3 years ago in Outbound analytics 0 Backlog