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Showing 4 of 1028

New metric: first reply handle time

In Analytics, measure handle time for first reply only

8 months ago in Analytics - Times 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

2 months ago in Analytics - Conversation origin and journey 0 Backlog

9 VOTE

Add internal discussions to Analytics

No description provided

over 2 years ago in Metrics by type 0 Backlog

3 VOTE

Customer reply time in Analytics

Measure reply time from your customers to your messages.

over 2 years ago in Outbound analytics 0 Backlog

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