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New metric: first reply handle time

In Analytics, measure handle time for first reply only
about 2 months ago in Analytics - Times 0 Backlog

Add internal discussions to Analytics

No description provided
about 2 years ago in Metrics by type 0 Backlog

Customer reply time in Analytics

Measure reply time from your customers to your messages.
about 2 years ago in Outbound analytics 0 Backlog