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82
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3
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0
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8
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21
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3
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3
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0
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2
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1
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5
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11
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3
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4
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5
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4
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0
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1
Teammate Groups
8
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7
Admins can control more teammate settings
3
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3
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0
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3
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9
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3
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81
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1
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0
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23
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39
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2
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11
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25
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64
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21
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8
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5
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4
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0
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3
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3
Onboarding data
2
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1
Core Product Experience
457
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42
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3
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11
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4
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7
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5
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114
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8
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42
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10
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3
Message templates
23
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12
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23
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10
P0 navigation - app switcher
0
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9
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21
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5
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8
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80
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1
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28
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5
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6
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3
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16
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2
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66
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5
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2
P2 display - conversation list
7
P3 display
12
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10
Tags
10
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207
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Core API
23
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2
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0
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3
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139
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58
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81
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33
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0
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0
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0
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0
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0
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2
Analytics API
0
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0
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0
Analytics API - New type of queries
0
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0
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0
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0
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0
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0
Analytics exports content - events
0
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1
Scheduled report - customisation
1
Analytics Functionality
6
Analytics - Permissions
1
Analytics Alerts
0
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0
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0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
1
Analytics - filters - Account
0
Analytics - filters - Date
0
Analytics - filters - General improvments
0
Analytics - filters - Inbox
0
Analytics - filters - New filters
1
Analytics - filters - Tag
0
Analytics - filters - Teammate
0
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0
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0
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3
Analytics - Widgets - distribution chart
0
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0
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0
Analytics - Widgets - scalar - main metrics
0
Analytics - Widgets - Tables
1
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1
Real time Analytics
1
CSAT
9
CSAT - channels
1
CSAT - customisation
6
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1
CSAT - Customisation - Stars
0
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5
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1
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2
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1
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0
CSAT - journey
2
CSAT - rule template
0
CSAT metrics and reporting
0
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0
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2
Insights - Systems
0
Insights - Systems - Ingest optimisation
0
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0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Metrics
7
Breakdowns and totals
1
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
1
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
4
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
1
Analytics - Times - max min median
0
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0
Message template analytics
0
Outbound analytics
1
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19
Live Chat
74
Chatbots
26
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5
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27
API
0
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0
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0
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7
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2
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1
Find the result I'm looking for
2
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0
Matching
6
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0
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0
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6
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1
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0
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2
Start the search
2
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2
Suggestions
0
Top Result suggestions
0
Tech - Search performance
1
Type query
0
Systems
42
Channel management
3
Counters
2
Email channels
8
Error messages
0
Filetype support
0
Import
0
Other (Systems)
1
Other channels
14
Facebook
0
Form
0
Google Play
0
Intercom
0
Smooch
0
Talkdesk
0
Twilio
5
Twitter
0
WhatsApp
2
Parser
1
Security
5
Threading
1
Two-way sync
3
Workflows
71
Advanced rule conditions and actions
6
Assign
3
Auto-reply
1
Notify
1
Time-based options
0
Company rules
2
Links based rules
0
Load balancing
0
Other (workflows)
3
Outbound/Sequences
6
Rule actions
3
"Create new conversation" actions
1
3rd party
0
Missing core rule actions
1
Rule conditions
3
Rule library
1
Rule management
2
Rule trigger
3
Scalability/Engineering
0
Smart rules
4
Custom fields (smart rules)
2
Teammate availability
8
Views
3
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