My votes

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...

Ability to export knowledge base articles

Must be able to review and improve content and see how cards are being used.

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."

Adding a "notify" action to rule templates in the new rule library

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...