All ideas

It's important to have the ability to initiate conversations with all shared slack channels

I have a Front Chat widget with a single chatbot installed over a couple of different web properties (support.example.com, dev.example.com, community.example.com, etc) - In my Chatbot Analytics dashboard, it would be helpful to filter and segregat...

Refresh the Smart QA setup flow to improve usability

Summary: I’d love to have a dedicated report or filter in Front that shows all conversations archived or closed by automation rules — including which specific rule and branch performed the action. Problem: Right now, the full events export only le...

We’d like the ability to programmatically close conversations using the Front API. Right now, the API allows updating a conversation’s status to archived, but there’s no way to mark it as closed. This creates a challenge for teams like ours who re...

It would be nice to have the option for additional views, currently it is daily and weekly, but monthly would be useful in WFM.

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...

Sometimes having the ability to override an SLA timer is required from various actions such as: Internal customer emails OOO automated emails trigger a SLA reply but no action is needed Conversations requiring no actions During initial o...

Allow admins to configure audiences on individual articles based on user segments. Not just based on knowledge base but instead, based on the actual article or category itself. Ensure that AI autopilot or copilot replies reference the correct know...