All ideas

Problem Many teammates use unread as a lightweight follow-up system, but Front has no way to manually mark a conversation as unread once it has been opened — unlike Gmail and Outlook. Request Let teammates manually mark an opened conversation as u...

Problem Rules can only check for the 'is snoozed' condition, which causes rules to re-open conversations and cancel teammate snoozes that were set intentionally. Request Add an 'is not snoozed' rule condition so rules respect teammate snoozes and ...

I’m reaching out to request help with an ongoing issue in our ticketing system that’s creating a high volume of duplicate tickets from the same sender/email content.Scenario / what we’re seeing Since 2025, we’ve received 51 duplicate tickets. ...

By being able to set up a rule to auto-archive a customer-submitted CSAT survey, it does not interrupt the workflow of any customer operation frontline teams and does not skew the data of opened/resolved conversations. With a rule you should be ab...

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.

Hi Front Support Team, I’m reaching out to suggest a feature enhancement for Front's Rules functionality.Currently, when setting up Rules that act based on tags, it’s only possible to specify exact tag names. We need the ability to use "starts wit...

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.

We're not using the "Waiting" status, that is too generic for us. We have created custom statuses like "Waiting for Customer answer" or "Waiting for logistics answer", that work well. But we are "stuck" with the standard "Waiting" status that we d...

When analyzing one person's stats, I would like to exclude the email threads that only have one email without an answer. They could be considered as automatic emails (example: someone has accepted my calendar invite).