All ideas

Current audit log only covers classic rules, but does not cover changes to branching rules.

If only a part of the company uses Front, the inbounds from "external" employees (technical, legal ...) will be considered no differently from the end customers' ones. As a result, all reply based metrics (and probably workflows) are off. We might...

​It would be helpful to enable rules to be re-triggered by edited comments not just new comments, as users frequently update comments to include crucial information that may have been initially overlooked.

Ability to hide the reading pane or conversation view to help users better focus.

Since merging of Topics can't be undone, it would be good to be able to restrict who can do this through a permission setting.

If a teammate is invited without specifying a workspace to add the teammate to (generally via SCIM), Front will add them to the "default" workspace, which is the workspace with the lowest ID. This can lead to teammates being added to a workspace t...

We have heavily adopted rule set type of rules. We use them to tag by keyword and assign by keyword primarily. We have been reaching the 500 limit and are creating new rule copies to cover more values. It would be great if we can see which values ...

Add a workspace parameter in the API endpoint

When I put specific filters on the Rules I'm looking at – for example, Rule Contains, or Inboxes – these are not saved when I leave and return. That means if I create a large group of these as an admin doing some work, it's really cumbersome to co...