Scheduling and automation

Problem When setting up automated analytics email reports, the emailed reports always function as if "Filtered tags" is selected, regardless of whether the user chose "All tags" or "Filtered tags" on the saved report view. Request Make automated a...

Request Enable automated email delivery of Live Dashboard snapshots on a set schedule to track open and waiting conversations without manual checks.

Problem Managers cannot set up alerts or automated actions based on live dashboard metrics, such as when backlog exceeds a certain size. Request Enable triggering alerts or rules when dashboard criteria are met (e.g., backlog exceeds X conversatio...

Problem Analytics admins must check individual analytics views one by one to see which reports are scheduled. Request Create a centralized dashboard that displays all scheduled analytics reports in a single view.

Problem Teams need to monitor for spikes in specific issues or patterns (like a certain tag being used frequently) to quickly identify critical problems, but currently can only schedule manual tag reports. Request Enable teams to set alert thresho...

Problem Scheduled report emails contain only a limited preview of the analytics view, without the graphs and metrics. When sent to external parties without Front access, they can't see the complete data. Request Include all visuals and detailed da...

Problem When scheduling a report with "display only selected" filters, the generated email ignores those filter settings and includes all data instead. Request Respect the "display only selected" filter values in scheduled report emails, matching ...

Problem Currently, you can only schedule one export per analytics view. Users who need daily reports for their manager and consolidated weekly and monthly views must duplicate the view multiple times, which is cumbersome. Request Allow multiple sc...

Request Enable scheduling of message template reports for automated delivery and performance tracking.

Problem Scheduled analytics reports can only be sent via email. Request Support sending scheduled reports to Slack channels as an alternative to email.