Exports, API and connectors

Problem The analytics export API endpoint doesn't support workspace filtering, making it difficult to programmatically extract data for specific workspaces without retrieving all workspace data. Request Add a workspace parameter to the analytics e...

Problem CSV exports from the analytics tab corrupt non-ASCII characters when opened in Excel due to UTF-8 encoding issues. Request Add .xlsx export or UTF-8 CSV with byte order mark (BOM) as alternatives to standard CSV downloads.

Request Export custom analytics reports to external formats for further analysis and sharing.

Problem Analytics tables have row limits for display (e.g., 500 rows in CSAT report), forcing users to filter and combine subsets to see complete data. Request Allow increasing or removing row limits when exporting Analytics tables.

Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...

Problem We need to programmatically access CSAT scores and survey data from external systems for analytics and reporting. Request Expose API endpoints (e.g., GET /analytics/csat) to retrieve CSAT scores with structured data including score, review...

Request Access Smart QA scores programmatically through Front's API for external integrations and analysis.

Request Enable API access to retrieve teammate activity export data.

Problem The 'Time spent in' analytics metrics are available in the Analytics UI but cannot be accessed via the Analytics API or exported through data exports. Request Make 'Time spent in' metrics available through the Analytics API and enable them...

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...