Exports, API and connectors

Tables in Analytics report are limited to a certain number of rows, for example the details table in the CSAT report is limited to 500 rows. Although it may make sense to limit the number of rows to load in the app, it would be great if we could d...

Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API

The "Time spent in" metrics are available in the Analytics UI but not in the API or exports

If I do a "Full events" export for a Workload report, for the "conversation_stage_update" event type it would be really helpful to see the previous conversation stage and the new conversation stage. This type of granular data would allow the team ...

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...