Exports, API and connectors

Problem We need to programmatically access CSAT scores and survey data from external systems for analytics and reporting. Request Expose API endpoints (e.g., GET /analytics/csat) to retrieve CSAT scores with structured data including score, review...

Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...

Problem Currently, Front analytics are disconnected from workforce management systems, making it difficult to analyze support performance alongside staffing and workload data. Request Provide a direct integration with Assembled WFM to enable analy...

Problem Analytics data can only be exported manually. Scheduled delivery would enable integration with other business systems. Request Support scheduled delivery of analytics exports via automated reports, similar to manual full events data downlo...

Problem Analytics dashboards can only be viewed in Front and cannot be exported for sharing or archiving. Request Enable PDF export of analytics charts and dashboard reports for internal sharing and scheduled email distribution.

Request Export custom analytics reports to external formats for further analysis and sharing.

Request Access Smart QA scores programmatically through Front's API for external integrations and analysis.

Request Enable direct connection to Power BI for real-time analytics and reporting on Front data.

Request Enable API access to retrieve teammate activity export data.

With the Analytics full events export, the Subject field is described as "Subject of the conversation" according to the documentation. This field is derived from the messages of each conversation, more specifically the last message of a conversati...