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Analytics Functionality

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Export Busiest Times heat map of volumes (as csv)

No description provided
almost 2 years ago in Analytics - Widgets - Heatmap 0 Backlog

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
about 2 years ago in Analytics Widgets / Insights 2 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
about 1 year ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

Tag-triggered transitions for conversation stages

No description provided
9 months ago in Conversation Stages 1 Will not do

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
9 months ago in Analytics Widgets 0 Backlog

Analytics based on info created after a segment is closed

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
about 2 years ago in Analytics - filters - General improvments 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
about 4 years ago in Analytics - Widgets - timeline 0 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
about 2 years ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
3 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

API-triggered transitions for conversation stages

No description provided
9 months ago in Conversation Stages 1 Will not do