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2
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0
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Manage conversation content
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Teammate Groups
1
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Admins can control more teammate settings
0
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1
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1
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0
Core Product Experience
2
Collaborate - work together seamlessly
0
Access - what's accessible or visible to whom in P3
0
Comments / @ mentions
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0
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0
Compose - write efficiently with quality
1
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1
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Message headers / metadata
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Message templates
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P0 navigation - app switcher
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Create New Event
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RSVPs
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Triage - get to inbox 0
1
Assigning
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Mute / subscribe
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P2 display - conversation list
1
P3 display
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Developer Platform
8
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1
Partner Integrations
5
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2
New integration requests
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1
SDK
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0
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Analytics API - New type of queries
0
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0
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0
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0
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Analytics exports content - fields
0
Analytics exports content - events
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0
Scheduled report - customisation
0
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0
Analytics - Permissions
0
Analytics Alerts
0
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0
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0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
Analytics - Widgets - distribution chart
0
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0
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0
Analytics - Widgets - Tables
0
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Conversation Stages
0
Real time Analytics
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CSAT
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CSAT - channels
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CSAT - customisation
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0
CSAT - Customisation - Stars
0
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0
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0
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0
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0
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0
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CSAT metrics and reporting
0
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0
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0
Insights - Systems - Ingest optimisation
0
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0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Metrics
0
Breakdowns and totals
0
Analytics - Breakdown - Tags
0
Analytics - totals
0
Business Hours and time measure
0
OOO - Analytics
0
Timezone - Analytics
0
Metrics - misc improvements
0
Metrics by type
0
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
0
Analytics - Performance
0
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
0
Analytics - Times - max min median
0
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0
Message template analytics
0
Outbound analytics
0
Knowledge Base
1
Live Chat
9
Chatbots
0
Front Chat
1
Search
4
API
0
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0
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1
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0
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Find the result I'm looking for
1
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0
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1
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0
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0
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0
Start the search
0
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0
Suggestions
1
Top Result suggestions
0
Tech - Search performance
0
Type query
0
Systems
0
Channel management
0
Counters
0
Email channels
0
Error messages
0
Filetype support
0
Import
0
Other (Systems)
0
Other channels
0
Facebook
0
Form
0
Google Play
0
Intercom
0
Smooch
0
Talkdesk
0
Twilio
0
Twitter
0
WhatsApp
0
Parser
0
Security
0
Threading
0
Two-way sync
0
Workflows
3
Advanced rule conditions and actions
0
Assign
0
Auto-reply
0
Notify
0
Time-based options
0
Company rules
1
Links based rules
0
Load balancing
0
Other (workflows)
0
Outbound/Sequences
0
Rule actions
0
"Create new conversation" actions
0
3rd party
0
Missing core rule actions
0
Rule conditions
0
Rule library
0
Rule management
0
Rule trigger
0
Scalability/Engineering
0
Smart rules
0
Custom fields (smart rules)
0
Teammate availability
1
Views
0
Make settings more granular
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