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Settings (User Mgmt & Compliance)

Show teammate device and platform information for admins

Problem Admins cannot see which platform (web, desktop, mobile) a teammate is using, making it harder to troubleshoot issues and manage device policies. Request Provide admins with visibility into which devices and platforms (web app, desktop app,...
about 1 month ago in Settings (User Mgmt & Compliance) Backlog

Restrict individual channel connections per user or group

Problem The option to block personal inbox connections applies to the entire account, which doesn't work for organizations with mixed user populations (e.g., employees vs. contractors) that need different policies. Request Allow admins to restrict...

Always display email addresses in conversations

Problem Front may display only sender names without email addresses, making it harder to identify phishing attempts where display names are spoofed. Request Provide a setting to always display the full email address alongside the sender name, so t...

Allow admins to enforce two-factor authentication

Problem Admins cannot require teammates to use two-factor authentication, leaving account security dependent on individual compliance. Request Allow admins to enforce 2FA company-wide, blocking access for teammates who have not completed setup. Th...
almost 5 years ago in Login and SSO settings / Multi-factor authentication Backlog

Customize workspace vertical switcher in settings

Problem The workspace vertical switcher displays all workspaces in a fixed order, with no way to hide irrelevant workspaces or reorder them. Request Allow users or admins to show/hide specific workspaces in the vertical switcher and customize the ...
12 months ago in Settings (User Mgmt & Compliance) / Workspaces Backlog

Contact Whitelisting

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
12 months ago in Contacts / Restrictions Backlog

Allow admins to edit teammate login email

Problem There is no way to update a teammate's login email from company settings, requiring workarounds when email addresses change. Request Allow admins to edit a teammate's login email directly from the teammate management page, with appropriate...
about 3 years ago in Login and SSO settings Backlog

Allow admins to reset teammate passwords

Problem When a teammate cannot access their password recovery email (e.g., through Outlook or Gmail), there is no way for admins to help them regain access to Front. Request Allow company admins to reset a teammate's password and share temporary c...

Enforce periodic password reset policy for teammates

Problem Admins cannot require teammates to periodically reset their Front login passwords, which may not meet organizational security policies. Request Allow admins to configure a policy that forces teammates to reset their Front password on a reg...
over 2 years ago in Login and SSO settings Backlog

Simplify DNS record copy for domain verification

Problem When setting up DNS records for domain verification, the copy button includes extraneous text. Users must manually extract the relevant portion, which adds friction and increases the chance of errors. Request Update the copy action on DNS ...
11 months ago in Login and SSO settings Backlog