Conversation/inbox permissions

Problem Any teammate can merge conversations, and misuse of this feature can cause data integrity issues with no way to restrict it. Request Allow admins to restrict which teammates have permission to merge conversations, preventing accidental or ...

Problem The "delete / mark as spam" permission is bundled into a single checkbox. Admins cannot allow teammates to mark conversations as spam without also granting them the ability to permanently delete conversations, which carries higher risk in ...

Problem Channel and inbox permissions are linked; granting a user permission to a shared channel also grants inbox permissions, forcing admins to give access to send messages even when they only want to allow channel re-authentication. Request All...

Problem When admins disable the archive permission to prevent accidental closure of shared inbox conversations, teammates also lose the ability to archive those conversations from their own personal inbox. This prevents users from achieving inbox ...

Problem Teams cannot view the status of another team's conversation without having direct access to that inbox, limiting visibility across teams. Request Cross-team visibility into conversation status and updates without granting full inbox access...