Object/resource management

Problem Teammates can only configure a single default channel across all inboxes, but different inboxes may require different channels for outbound messages. Request Allow a default channel to be set per inbox, so the correct channel is automatica...

Problem When tags are auto-created from Outlook folders or Gmail labels during channel import, they become available in all inboxes by default, cluttering unrelated inboxes. Request Allow admins to define inbox availability for auto-imported tags,...

Problem Admins cannot prevent teammates from accidentally sending messages using shared channels instead of their individual channel, risking cross-customer communication errors. Request Provide admin controls to restrict outbound messaging to ind...

Problem The signature search function returns inaccurate results and signatures are not listed in alphabetical order, making it painful to find specific signatures in large lists. Request Improve the signature search algorithm to return precise ma...

Problem Signatures can be scoped to shared channels but not to specific inboxes, limiting admin control when multiple inboxes share the same channel or teammates use individual channels across different inboxes. Request Allow admins to define a de...

Problem Sharing a view requires manually selecting individual teammates, and new group members don't automatically receive the shared view. Request Allow views to be shared with teammate groups and pinned to their sidebar, so all current and futur...

Problem There is no dedicated log for security-related events such as user logins, logouts, MFA successes and failures, or IP addresses. Security activity is not systematically tracked, limiting admin visibility into authentication and access patt...

Problem Signatures can only be shared across all individual channels, with no way to target specific groups of teammates based on role, location, or team. Request Allow admins to share a signature with a teammate group, making it easier to tailor ...

Problem Settings objects such as message templates, tags, and rules can only be deleted permanently. There is no way to archive unused objects or recover accidentally deleted ones. Request Allow admins to archive settings objects (removing them fr...

Problem Audit logs are only accessible within Front's UI, with no way to programmatically export or stream them to external monitoring and SIEM platforms. Request Provide API endpoints and/or webhook notifications for audit log events, so organiza...