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591
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141
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49
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32
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25
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109
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30
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83
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334
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11
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1
Analytics Alerts
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0
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3
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1
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0
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0
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13
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8
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7
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1
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2
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0
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0
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0
Metrics
13
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
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3
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1
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0
Metrics - misc improvements
1
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5
Activity analytics
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Analytics - Channels or third parties
0
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Analytics - Conversation origin and journey
1
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1
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79
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116
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28
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4
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4
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1
Top Result suggestions
0
Tech - Search performance
1
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Systems
67
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5
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16
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1
Other channels
25
Facebook
0
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0
Google Play
0
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3
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0
SMS
2
Talkdesk
0
Twilio
7
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0
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0
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4
Parser
1
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5
Threading
1
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4
Workflows
106
Advanced rule conditions and actions
13
Assign
4
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5
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1
Time-based options
1
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1
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0
Load balancing
3
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7
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8
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9
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2
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1
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1
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4
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2
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4
Rule trigger
3
Scalability/Engineering
0
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4
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2
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11
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