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1
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2
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1
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5
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0
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0
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0
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Metrics
0
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0
Analytics - Breakdown - Tags
0
Analytics - totals
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0
OOO - Analytics
0
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0
Metrics - misc improvements
0
Metrics by type
0
Activity analytics
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0
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0
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0
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0
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0
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0
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0
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0
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1
Live Chat
9
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Search
4
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0
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1
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1
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0
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1
Top Result suggestions
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Systems
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Error messages
0
Filetype support
0
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0
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0
Other channels
0
Facebook
0
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0
Google Play
0
Intercom
0
Smooch
0
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0
Twilio
0
Twitter
0
WhatsApp
0
Parser
0
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0
Threading
0
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0
Workflows
3
Advanced rule conditions and actions
0
Assign
0
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0
Notify
0
Time-based options
0
Company rules
1
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0
Load balancing
0
Other (workflows)
0
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0
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3rd party
0
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0
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0
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0
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0
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0
Scalability/Engineering
0
Smart rules
0
Custom fields (smart rules)
0
Teammate availability
1
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0
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