Skip to Main Content
Log in / Sign up
Please enter your email address
ADD A NEW IDEA
FILTER BY CATEGORY
Clear
Activation
Admin Experience
Compliance & security
Data retention
e-discovery
Custom fields
Object/resource management
Admin audit trail
Bulk updates
Default channel management
Manage conversation content
Resource access settings
Resource management permissions
Signature management
Permissions
Conversation/inbox permissions
Increase granularity of admin permissions
Settings (User Mgmt & Compliance)
Login and SSO settings
Make settings more granular
Restrictions
Teammate availability
Teammate Groups
Teammate management
Admins can control more teammate settings
Admins can lock teammate-level settings
Teammate invitation
Workspaces
Admin Copilot
AI
AI angel (QA before sending)
AI answer
AI answer for chat
AI answer for KB (Ask your KB)
AI Assist
AI compose
AI data extraction
AI extensibility
AI insights
AI knowledge
AI language
AI message translation
AI pricing
AI runbooks
AI settings
AI similar conversations
AI Smart QA
AI suggested replies (auto draft)
AI summary
AI tagging
AI Topics
AI tracking
Backoffice
Billing
Client Platform
App performance
Feature team enablement
Keyboard shortcuts
Native features
All platforms
Desktop
Mobile
Contacts
Accessing / Organizing Data
Accounts Manager
Contacts Manager
Export
User Prompts
Contact data model
Contacts P4 Plugins
Onboarding data
Other (Contacts)
Core Product Experience
Collaborate - work together seamlessly
Access - what's accessible or visible to whom in P3
Comments / @ mentions
Delegated inboxes
Merge / privacy leaks / threading
Shared drafts
Compose - write efficiently with quality
Attachments
Composer
Internal discussions
Message headers / metadata
Message templates
Signatures
Navigate - find your work
Linked conversations
Notifications
P0 navigation - app switcher
P1 navigation - left pane
Other (CPX)
Printing
Vacation responders
Schedule - manage your calendar
Attendee management
Cal Collaboration
Calendar - other
Calendar View
Cal/scheduling efficiency
Create New Event
Event notifications
Managing/Updating Events
RSVPs
Scheduling Links
Settings
Ticketing
Triage - get to inbox 0
Assigning
Mute / subscribe
P2 display - conversation list
P3 display
Snooze
Tags
Copilot
Customer Portal
Developer Platform
Channel API
Core API
Resources
Dev Relations
Dynamic objects
Links
Partner Integrations
Existing integrations
New integration requests
Plugins
SDK
Insights
CSAT
Customization
Existing metrics
Exports, API and connectors
Insights - Other
Investigation features
Live dashboard
New metrics
Scheduling and automation
Views and filters
Knowledge Base
Live Chat
Chatbots
Front Chat
Search
API
Archive
Business objects
Filters
Filters - Query builder
Filters - Search hints
Find the result I'm looking for
High level problems
Matching
Navigation
Search administration
Search Results
Search Ranking
Search result previews (P2)
Search sorting
Start the search
Search location
Suggestions
Top Result suggestions
Tech - Search performance
Type query
Systems
Channel management
Counters
Email channels
Error messages
Filetype support
Import
Importer
Other channels
Facebook
Form
Google Play
Intercom
Smooch
SMS
Talkdesk
Twilio
Twitter
Voice
WhatsApp
Other (Systems)
Parser
Security
Threading
Two-way sync
Workflows
Advanced rule conditions and actions
Autopilot advanced features
Assign
Auto-reply
Notify
Time-based options
Company rules
Links based rules
Load balancing
Macros
Other (workflows)
Outbound/Sequences
Rule actions
3rd party
"Create new conversation" actions
Missing core rule actions
Rule conditions
Rule library
Rule management
Rule trigger
Scalability/Engineering
SLA
Smart rules
Custom fields (smart rules)
Views
Workforce management
Branching rules
Smart Products
Smart QA
Smart CSAT
My ideas: Load balancing
No ideas were found