Company rules

Problem Admins have no way to see all rules across inboxes in one place or search for specific rule conditions. Request Add a global rules view where admins can browse and search all rules by name, condition, or action.

Problem Personal rules only execute on conversations in private inboxes; once a conversation is moved or mirrored to a shared inbox, personal rules stop running. Request Add an option to allow personal rules to continue executing on mirrored conve...

Problem Rules are created per inbox, making it difficult to maintain consistent behavior across shared inboxes that should follow the same company policies like SLAs. Request Allow creating company-wide rules that can be applied to specific shared...