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Advanced rule conditions and actions

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Select channel when replying or forwarding with rules

Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
about 4 years ago in Auto-reply / Rule actions 2 Backlog

Option to assign through rules or keep assignment even if assignee is Out Of Office

When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.
about 4 years ago in Assign 0 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
about 4 years ago in Auto-reply 2 Backlog

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
almost 4 years ago in Auto-reply 3 Backlog

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
about 1 year ago in Time-based options 3 Backlog

SLA rules being fulfilled by a resolution action

SLA rules and analytics based on resolution time, not just reply time.
about 3 years ago in Advanced rule conditions and actions 0 Planned

Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
almost 2 years ago in Assign / Workflows 0 Backlog

Auto-reply including conversation history

No description provided
about 4 years ago in Auto-reply 0 Backlog

Select signature when autoreplying

Select signature when using the [Reply with a message template] rule or macro action.
over 3 years ago in Auto-reply 0 Backlog

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.
about 3 years ago in Advanced rule conditions and actions 0 Backlog