My votes: Workflows

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.

Something team leads can use to easily toggle "available / Out of office"

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.

The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...

SLA rules and analytics based on resolution time, not just reply time.

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.