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1
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2
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0
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1
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1
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1
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5
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0
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0
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0
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0
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0
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0
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0
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Metrics
0
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0
Analytics - Breakdown - Tags
0
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Business Hours and time measure
0
OOO - Analytics
0
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0
Metrics - misc improvements
0
Metrics by type
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Activity analytics
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0
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0
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Analytics - Conversation origin and journey
0
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0
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0
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0
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0
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0
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Outbound analytics
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Knowledge Base
1
Live Chat
9
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1
Search
4
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1
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1
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0
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1
Top Result suggestions
0
Tech - Search performance
0
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Systems
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Email channels
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Error messages
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Filetype support
0
Import
0
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0
Other channels
0
Facebook
0
Form
0
Google Play
0
Intercom
0
Smooch
0
Talkdesk
0
Twilio
0
Twitter
0
WhatsApp
0
Parser
0
Security
0
Threading
0
Two-way sync
0
Workflows
3
Advanced rule conditions and actions
0
Assign
0
Auto-reply
0
Notify
0
Time-based options
0
Company rules
1
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0
Load balancing
0
Other (workflows)
0
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0
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0
3rd party
0
Missing core rule actions
0
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0
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0
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0
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0
Scalability/Engineering
0
Smart rules
0
Custom fields (smart rules)
0
Teammate availability
1
Views
0
Accessing / Organizing Data
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