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1
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113
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25
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2
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5
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3
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0
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2
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2
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5
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14
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3
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5
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7
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6
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1
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8
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12
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93
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50
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3
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13
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28
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79
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20
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7
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0
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5
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592
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49
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3
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13
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5
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9
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5
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141
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16
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49
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10
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4
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26
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14
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32
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3
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11
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0
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13
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26
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7
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109
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5
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8
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10
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30
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7
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5
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11
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0
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20
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2
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83
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5
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2
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8
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17
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14
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12
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334
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35
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15
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203
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89
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110
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50
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2
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0
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0
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0
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0
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0
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0
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0
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0
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0
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1
Scheduled report - customisation
1
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11
Analytics - Permissions
1
Analytics Alerts
0
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0
Analytics - comparison - period
0
Analytics - comparison - Teammates
0
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3
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0
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0
Analytics - filters - General improvments
1
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0
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1
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0
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0
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0
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0
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4
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0
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0
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1
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0
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1
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1
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1
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1
CSAT
13
CSAT - channels
1
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8
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1
CSAT - Customisation - Stars
0
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7
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1
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2
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1
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0
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2
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0
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1
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0
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2
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0
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0
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0
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0
Insights - Systems - Storage optimisation
0
Metrics
13
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
3
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
1
Analytics - Times - max min median
0
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0
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0
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2
Knowledge Base
81
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117
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41
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15
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28
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0
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0
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0
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4
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0
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1
Find the result I'm looking for
2
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0
Matching
7
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0
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0
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5
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1
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1
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1
Start the search
4
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4
Suggestions
1
Top Result suggestions
0
Tech - Search performance
1
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0
Systems
68
Channel management
5
Counters
5
Email channels
16
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0
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0
Import
1
Other (Systems)
1
Other channels
26
Facebook
0
Form
0
Google Play
0
Intercom
3
Smooch
0
SMS
2
Talkdesk
0
Twilio
7
Twitter
0
Voice
0
WhatsApp
5
Parser
1
Security
5
Threading
1
Two-way sync
4
Workflows
106
Advanced rule conditions and actions
13
Assign
4
Auto-reply
5
Notify
1
Time-based options
1
Company rules
1
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0
Load balancing
3
Other (workflows)
7
Outbound/Sequences
8
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9
"Create new conversation" actions
2
3rd party
1
Missing core rule actions
1
Rule conditions
4
Rule library
2
Rule management
4
Rule trigger
3
Scalability/Engineering
0
Smart rules
4
Custom fields (smart rules)
2
Teammate availability
11
Views
5
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