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87
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6
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3
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0
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8
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23
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2
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4
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3
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0
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2
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2
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5
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12
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3
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4
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7
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6
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0
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1
Teammate Groups
6
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7
Admins can control more teammate settings
3
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3
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0
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2
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11
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1
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85
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1
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0
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25
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42
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3
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11
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26
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64
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22
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8
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6
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3
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0
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3
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1
Onboarding data
0
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2
Core Product Experience
509
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48
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3
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12
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5
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9
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5
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126
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14
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44
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10
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4
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24
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12
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28
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0
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11
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0
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12
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24
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6
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9
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94
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5
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4
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8
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7
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27
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5
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5
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11
RSVPs
0
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19
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2
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77
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5
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2
P2 display - conversation list
7
P3 display
17
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12
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11
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263
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2
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25
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2
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0
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4
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168
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71
New integration requests
93
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9
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34
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0
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0
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0
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0
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2
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0
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0
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0
Analytics API - New type of queries
0
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0
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0
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0
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0
Analytics exports content - fields
0
Analytics exports content - events
0
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1
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1
Analytics Functionality
6
Analytics - Permissions
1
Analytics Alerts
0
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0
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0
Analytics - comparison - Teammates
0
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1
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0
Analytics - filters - Date
0
Analytics - filters - General improvments
0
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0
Analytics - filters - New filters
1
Analytics - filters - Tag
0
Analytics - filters - Teammate
0
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0
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0
Analytics Widgets
3
Analytics - Widgets - distribution chart
0
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0
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0
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0
Analytics - Widgets - Tables
1
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1
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0
Real time Analytics
1
CSAT
9
CSAT - channels
1
CSAT - customisation
6
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1
CSAT - Customisation - Stars
0
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5
CSAT - Customisation - survey - Link
1
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2
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1
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0
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2
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0
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0
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0
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2
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0
Insights - Systems - Ingest optimisation
0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Metrics
8
Breakdowns and totals
1
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
1
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
4
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
1
Analytics - Times - max min median
0
Analytics - Volumes
0
Message template analytics
0
Outbound analytics
1
Knowledge Base
52
Live Chat
98
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35
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12
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29
API
0
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0
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0
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8
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2
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1
Find the result I'm looking for
2
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0
Matching
7
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0
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0
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6
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1
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1
Search sorting
2
Start the search
2
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2
Suggestions
0
Top Result suggestions
0
Tech - Search performance
1
Type query
0
Systems
54
Channel management
4
Counters
3
Email channels
14
Error messages
0
Filetype support
0
Import
1
Other (Systems)
1
Other channels
17
Facebook
0
Form
0
Google Play
0
Intercom
2
Smooch
0
Talkdesk
0
Twilio
5
Twitter
0
WhatsApp
2
Parser
1
Security
6
Threading
1
Two-way sync
3
Workflows
84
Advanced rule conditions and actions
12
Assign
4
Auto-reply
5
Notify
1
Time-based options
0
Company rules
1
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0
Load balancing
2
Other (workflows)
3
Outbound/Sequences
7
Rule actions
9
"Create new conversation" actions
2
3rd party
1
Missing core rule actions
3
Rule conditions
4
Rule library
1
Rule management
2
Rule trigger
3
Scalability/Engineering
0
Smart rules
4
Custom fields (smart rules)
2
Teammate availability
9
Views
2
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