Native features

Problem French-speaking teammates can't use Front in their preferred language. Request Make Front's interface, help documentation, and communications available in French.

Problem The desktop app only supports a single view, forcing users to navigate back and forth when they need to reference one conversation while working on another (e.g., copying info into rules). Request Add tab support to the desktop app so user...

Problem Front requires an internet connection to function — users cannot read, compose, or manage conversations when offline. Request Add offline support to the desktop app so users can access core functionality (reading, composing, triaging) with...

Problem The right-click context menu lacks common actions — users cannot copy attachments, drag email addresses from header fields, or quickly fix spelling errors via right-click. Request Expand the right-click menu to include attachment copy, ema...

Problem Subtags cannot be collapsed under their parent tag on mobile, requiring excessive scrolling to reach tags listed further down. Request Allow collapsing and expanding subtag groups on the mobile app.

Request Support composing emails with right-to-left text.

Request Enable Spanish language interface for users and communications to better serve Spanish-speaking customers and teammates.

Problem Notification sounds are not customizable, preventing users from distinguishing between different notification types or adjusting volume for different work scenarios like after-hours shifts. Request Customize notification sounds and volume ...

Request Enable users to download, export, or print individual conversations and discussions, with option for bulk export of multiple conversations.

Problem On-call staff working without laptop access can't retrieve customer contact information from Front, forcing them to maintain separate contact lists for phone calls outside the platform. Request Enable contact viewing and management in the ...