FILTER BY CATEGORY

• Activation
  0
• Admin Experience
  4
  • Compliance & security
    0
    • Data retention
      0
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      0
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    0
  • Object/resource management
    2
    • Admin audit trail
      1
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      0
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      0
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      0
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      0
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      0
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      1
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    0
    • Conversation/inbox permissions
      0
    • Increase granularity of admin permissions
      0
  • Settings (User Mgmt & Compliance)
    0
    • Login and SSO settings
      0
    • Make settings more granular
      0
    • Restrictions
      0
  • Teammate Groups
    1
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    0
    • Admins can control more teammate settings
      0
    • Admins can lock teammate-level settings
      0
    • Teammate invitation
      0
  • Workspaces
    0
• AI
  5
  • AI angel (QA before sending)
    0
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    0
    • AI answer for chat
      0
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      0
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    0
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    0
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    0
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    0
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    1
  • AI knowledge
    0
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    0
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    0
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    0
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    0
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    0
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    0
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    1
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    0
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    1
• Backoffice
  0
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    0
• Client Platform
  0
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    0
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    0
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    0
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    0
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      0
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      0
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      0
• Contacts
  0
  • Accessing / Organizing Data
    0
    • Accounts Manager
      0
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      0
    • Export
      0
    • User Prompts
      0
  • Contact data model
    0
  • Contacts P4 Plugins
    0
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    0
  • Other (Contacts)
    0
• Core Product Experience
  1
  • Collaborate - work together seamlessly
    0
    • Access - what's accessible or visible to whom in P3
      0
    • Comments / @ mentions
      0
    • Delegated inboxes
      0
    • Merge / privacy leaks / threading
      0
    • Shared drafts
      0
  • Compose - write efficiently with quality
    0
    • Attachments
      0
    • Composer
      0
    • Internal discussions
      0
    • Message headers / metadata
      0
    • Message templates
      0
    • Signatures
      0
  • Navigate - find your work
    0
    • Linked conversations
      0
    • Notifications
      0
    • P0 navigation - app switcher
      0
    • P1 navigation - left pane
      0
  • Other (CPX)
    0
    • Printing
      0
    • Vacation responders
      0
  • Schedule - manage your calendar
    0
    • Attendee management
      0
    • Cal Collaboration
      0
    • Cal/scheduling efficiency
      0
    • Calendar - other
      0
    • Calendar View
      0
    • Create New Event
      0
    • Event notifications
      0
    • Managing/Updating Events
      0
    • RSVPs
      0
    • Scheduling Links
      0
  • Settings
    0
  • Ticketing
    0
  • Triage - get to inbox 0
    0
    • Assigning
      0
    • Mute / subscribe
      0
    • P2 display - conversation list
      0
    • P3 display
      0
    • Snooze
      0
    • Tags
      0
• Developer Platform
  0
  • Channel API
    0
  • Core API
    0
    • Resources
      0
  • Dev Relations
    0
  • Dynamic objects
    0
  • Links
    0
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    0
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      0
    • New integration requests
      0
  • Plugins
    0
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      0
• Insights
  2
  • Analytics areas
    1
    • Front line user - analytics
      0
    • Generic drill down (business objects)
      0
    • Goals analytics
      0
    • Team performance analytics
      1
    • Workflows analytics
      0
  • Analytics Exporting Data
    0
    • Analytics API
      0
      • Analytics API - exports
        0
      • Analytics API - General behavior
        0
      • Analytics API - New type of queries
        0
      • Analytics API - reports
        0
    • Analytics Export Formats
      0
    • Analytics export UI
      0
    • Analytics exports content
      0
      • Analytics exports content - fields
        0
      • Analytics exports content - events
        0
    • Scheduled Reports
      0
      • Scheduled report - customisation
        0
  • Analytics Functionality
    0
    • Analytics - Permissions
      0
    • Analytics Alerts
      0
    • Analytics Comparison
      0
      • Analytics - comparison - period
        0
      • Analytics - comparison - Teammates
        0
    • Analytics Filters & Dates
      0
      • Analytics - filters - Account
        0
      • Analytics - filters - Date
        0
      • Analytics - filters - General improvments
        0
      • Analytics - filters - Inbox
        0
      • Analytics - filters - New filters
        0
      • Analytics - filters - Tag
        0
      • Analytics - filters - Teammate
        0
    • Analytics Guidance
      0
    • Analytics Views (Tabs)
      0
    • Analytics Widgets
      0
      • Analytics - Widgets - distribution chart
        0
      • Analytics - Widgets - general behaviour
        0
      • Analytics - Widgets - Heatmap
        0
      • Analytics - Widgets - scalar - main metrics
        0
      • Analytics - Widgets - Tables
        0
      • Analytics - Widgets - timeline
        0
    • Conversation Stages
      0
    • Real time Analytics
      0
  • CSAT
    0
    • CSAT - channels
      0
    • CSAT - customisation
      0
      • CSAT - Customisation - general
        0
      • CSAT - Customisation - Stars
        0
      • CSAT - Customisation - Survey
        0
        • CSAT - Customisation - survey - Link
          0
        • CSAT - Customisation - survey - scale
          0
        • CSAT- Customisation - survey - answers
          0
    • CSAT - Integration
      0
    • CSAT - journey
      0
    • CSAT - rule template
      0
    • CSAT metrics and reporting
      0
  • Direct connectors
    0
  • Insights - Other
    0
  • Insights - Systems
    0
    • Insights - Systems - Ingest optimisation
      0
    • Insights - Systems - Loading optimisation
      0
    • Insights - Systems - stab
      0
    • Insights - Systems - Storage optimisation
      0
  • Live dashboard
    0
  • Metrics
    0
    • Breakdowns and totals
      0
      • Analytics - Breakdown - Tags
        0
      • Analytics - totals
        0
    • Business Hours and time measure
      0
      • OOO - Analytics
        0
      • Timezone - Analytics
        0
    • Metrics - misc improvements
      0
    • Metrics by type
      0
      • Activity analytics
        0
      • Analytics - Channels or third parties
        0
        • Analytics - Calls
          0
        • Analytics - Chat
          0
      • Analytics - Conversation origin and journey
        0
      • Analytics - Performance
        0
        • Analytics - Outliers
          0
        • Analytics - Performance - Misc
          0
        • Analytics - Times
          0
          • Analytics - Times - max min median
            0
      • Analytics - Volumes
        0
      • Message template analytics
        0
      • Outbound analytics
        0
• Knowledge Base
  1
• Live Chat
  6
  • Chatbots
    2
  • Front Chat
    0
• Search
  0
  • API
    0
  • Archive
    0
  • Business objects
    0
  • Filters
    0
    • Filters - Query builder
      0
    • Filters - Search hints
      0
  • Find the result I'm looking for
    0
  • High level problems
    0
  • Matching
    0
  • Navigation
    0
  • Search administration
    0
  • Search Results
    0
    • Search Ranking
      0
    • Search result previews (P2)
      0
    • Search sorting
      0
  • Start the search
    0
    • Search location
      0
  • Suggestions
    0
    • Top Result suggestions
      0
  • Tech - Search performance
    0
  • Type query
    0
• Systems
  0
  • Channel management
    0
  • Counters
    0
  • Email channels
    0
  • Error messages
    0
  • Filetype support
    0
  • Import
    0
    • Importer
      0
  • Other (Systems)
    0
  • Other channels
    0
    • Facebook
      0
    • Form
      0
    • Google Play
      0
    • Intercom
      0
    • Smooch
      0
    • SMS
      0
    • Talkdesk
      0
    • Twilio
      0
    • Twitter
      0
    • Voice
      0
    • WhatsApp
      0
  • Parser
    0
  • Security
    0
  • Threading
    0
  • Two-way sync
    0
• Workflows
  1
  • Advanced rule conditions and actions
    1
    • Assign
      0
    • Auto-reply
      0
    • Notify
      0
    • Time-based options
      0
  • Company rules
    0
  • Links based rules
    0
  • Load balancing
    0
  • Macros
    0
  • Other (workflows)
    0
  • Outbound/Sequences
    0
  • Rule actions
    0
    • "Create new conversation" actions
      0
    • 3rd party
      0
    • Missing core rule actions
      0
  • Rule conditions
    0
  • Rule library
    0
  • Rule management
    0
  • Rule trigger
    0
  • Scalability/Engineering
    0
  • SLA
    0
  • Smart rules
    0
    • Custom fields (smart rules)
      0
  • Teammate availability
    0
  • Views
    0
  • Workforce management
    0