Message templates

Problem After applying a message template, users must manually add the associated tags to the conversation, adding extra steps to a repetitive workflow. Request Allow message templates to include tags that are automatically applied to the conversa...

Problem Message templates cannot insert dynamic dates — users must manually type today's date or other date references each time. Request Add date variables (e.g., {{today.date}}, {{tomorrow.date}}) to message templates for automatic date insertion.

Problem Message template variables can only be inserted in the body, not the subject field, limiting customization and personalization of outgoing emails. Request Allow message template variables to be used in the subject field so teams can person...

Request Integrate Grammarly support when creating and editing message templates in settings.

Request Display who created each template, who last edited it, and when it was last used to help identify templates for cleanup.

Problem Message templates use a default signature for all users, but teams want to associate different signatures with different templates. Request Allow assigning a specific signature to a message template.

Problem The dynamic variable syntax {{ }} cannot be typed as literal text in email bodies, as it is reserved for template variables. Request Disable dynamic variable processing in the composer, or provide a way to escape {{ }} so it can be used as...

Request Automatically populate recipient fields when using message templates. This streamlines messaging workflows and reduces manual entry.

Request Include attachments within message templates so they're automatically included when using templated messages. This streamlines workflows for frequently sent documents.

Request Users want control over how template subject lines are applied to replies—specifically a toggle between always replacing the subject or only setting it if the subject line is empty.