As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
Changing the transcript email subject line from Front Chat
Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.
Notifications / new message sound for chat visitors
Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
Increase functionality for multiple choice question for Front Chat
Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
Chat Notifications - Enable notifications and then auto unsubscribe when a teammate responds first
We have enabled Chat functionality on our website. This is what we've done and would like implemented so its practical as a team. Chat channel created and widget install on website Added teammates to the "Chat" inbox - including myself. Set up a r...
Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...
Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.
Do not override customer contact details with pre-live chat form entries
We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.