Live Chat

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)