Channel API

Problem Developers can't see logs of their API requests or debug failures; they have to contact support to understand why requests are failing. Request Provide a dashboard showing all API requests issued by an account, including request details an...

Problem The Receive custom messages and Sync inbound message API endpoints don't support group conversations, only allowing messages addressed to a single recipient. Request Extend the custom channel APIs to accept and route messages addressed to ...

Problem In chat, social media, and custom channels, users can only reply to a conversation as a whole, not to specific messages, making it unclear which message a reply is addressing. Request Enable message-specific replies (threaded replies, simi...

Problem WhatsApp templates with media headers fail when sent through the Channel API, which only handles text-body templates. Request Extend the Channel API to support sending WhatsApp templates with media headers, not just text bodies.

Problem Company admins must re-authorize shared connections one at a time, which is extremely time-consuming for enterprises with hundreds or thousands of channels. Request Allow admins to select and re-authorize multiple shared connections at once.

Problem Custom channel implementations don't have declared types, so the app cannot recognize them as specific channel types (chat, voice, SMS) for other features and integrations that rely on channel type metadata. Request Allow developers to dec...